If a user (i.e. subscriber) requests a refund from SubscribeStar, we only grant it in exceptional circumstances at our sole discretion.
In case we satisfy refund request, we deduct the refunded amount from the future payments to the Content Provider whose subscriber requested this particular refund. The applicable Content Provider expressly agrees that it will be responsible to pay SubscribeStar the full refunded amount including transaction and processing fees. All referral associate commissions related to the disputed or refunded payment will be rolled back. The refund related fees will be deducted from the Content Provider account as well as Referral Associate account.
Transaction fees, storage usage fees, processing fees are final and non-refundable in case if we are not deducting them from Content Provider and Referral Associate accounts by any reason.
We can’t offer a refund if more than 30 (thirty) days have gone by since the purchase (i.e subscription).
To initiate refund, user has to contact us at [email protected] explicitly stating the reason for the refund, amount of the refund and details about the purchase it concerns.
Once this request for refund is received and inspected, we will send an email to notify user that we have received his/her request. We will also notify user by means of email message(s) of the approval or rejection of theis request. Although normally we will explain the reasoning behind either decision, we reserve the right not to elaborate on this matter.
If refund is approved, then it will be processed and a credit will automatically be applied to user's credit card or original method of payment, within a number of days specific for each case.
In the event user has been issued a refund but haven’t received one within the specified number of days, user needs first check his/her bank account again before contacting SubscribeStar.
Second step would be to contact a credit card company - it may take some time before a refund is officially posted.
There is often some processing time before a refund is posted and visible in bank statement. Therefore the next step for the user should be contact his/her bank.
After user has done all of this and still has not received a refund, he/she needs to contact us at [email protected].
We do not grant refunds for failure to deliver content on behalf of Stars. For instance, if Star has promised to post certain amount of content per period and failed to do so, SubscribeStar is not responsible for the refunds for this undelivered content.
In the event when Star is unable to fulfill any or some of commitments or promisses made to the users (i.e. subscribers), Star may need to reach a mutually satisfactory resolution directly with each user in one or another way without making SubscribeStar involved in the process and/or holding liable for it. This resolution may include refunding a subscription fees directly to subscriber/subscribers.
If the amounts earned by a Star on SubscibeStar exceed a certain threshold, and/or a Star has a high number of refunds or chargebacks (each as determined by SubscribeStar in its sole discretion), we may withhold a percentage of the subscription fees and donations accumulated to the date, for period of time as determined by SubscribeStar. Meanwhile, corresponding account may or may not be locked or subject to other limitations.