AUGUST 2019 - REWARDS AND IMPORTANT UPDATE
Thank you guys for waiting so patiently!
I've done some thinking and have decided to make some changes to my workflow and thus my SubscribeStar as well. Firstly, after some talking with a few friends it seems that I've been overworking myself to an unhealthy level. Mainly pushing myself to take in more work that I should and pushing myself to maintain a certain level of quality that not only makes things inefficient at times but also adds more stress on my shoulders. Not to mention some recent events in my personal life that have further disturbed my workflow (you may have seen a glimpse of the details from my Twitter). I have been trying to take things more easy while but it has pushed back work on rewards unfortunately. I don't want to keep making a whole essay with every update so I'll try to keep things concise ^^
First off, I will be sending off rewards to subscribers by chat/messages shortly after I post this update. Unfortunately, I haven't finished the time lapse video and process gif that are provided in the "Thigh Highs" tier and "Shimapan" tier so they are not currently included. I'm still trying to get that finished this month and will be sending that out separately to subscribers of the respective tiers when they're ready. Again, thank you so much for your continued patience if you are looking forward to those rewards ; w ;
Secondly, and the biggest change to my SubscribeStar, I'm unfortunately discontinuing photos for the time being. I believe I had jumped the gun when I initially decided to offer them as rewards. I had underestimated how much work goes into them (mainly trying to keep a consistent look when editing and trying to figure out the right angles while also finding the proper camera settings all within the short time frame of proper sunlight I have in my room). There's quite a learning curve and I want to be able to get by it and figure out a more streamlined way to get photos done before I can confidently offer them on Substar. Because of this, I will be removing all the tiers that include the "Hoodie Tier" rewards. This means that my SubscribeStar will be limited to art rewards only. I'm unsure of when I'll be bringing back photo rewards but when I do, I'll be sure to announce it on my Twitter!
What does this mean for those who are subscribed to tiers including photos/"Hoodie Tier" rewards? I will be messaging them and asking for their Paypal so I can send over refunds for the difference. From the looks of it, I can't see any option to handle refunds through SubStar's very limited platform. Since I'll be closing any tier that includes photo rewards I won’t be able to contact those subscribers for their September rewards after the tiers are removed. Because of this, I'll also be asking for emails to send their September rewards to. I'll hold off from officially removing the photo tiers til I receive all those emails.
Thank you everyone for your continued patience ; w ;!! I'm so so sorry that the first month of my SubStar has been quite the mess, everything has happened at a very inconvenient time. I will be providing a survey along with rewards to gather some feedback. You don’t have to fill it out but it would be helpful if you did!
TL;DR: Due to overworking and some personal life situations, I haven’t been able to push out work as quickly as I had planned. I'll be sending out rewards through chat/messages to subscribers. The timelapse video and process gif included in the "Thigh Highs" and "Shimapan" tiers are not yet finished and will be sent out at a later time when they are complete. Photos are discontinued and photo tiers will be closed. I will be asking for the Paypal of those who subbed so I can properly refund them as well as their emails to receive their September rewards (as their sub will likely be removed when I remove the tiers they subbed to, preventing me from messaging them). Surveys will be sent out for feedback as well ^^!